1. Agreement to Terms
These Terms of Service constitute a legally binding agreement made between you and Luminous Drives ("we," "us," or "our"), concerning your access to and use of our website and services.
By accessing or using our website and services, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the website or use our services.
2. Our Services
Luminous Drives provides premium vehicle selection services for tourists exploring the United Kingdom, including but not limited to:
- Luxury vehicle rentals and selections
- Custom tour planning services
- Accommodation booking assistance
- Concierge support services
- Photography services
- Chauffeur services
We reserve the right to modify, suspend, or discontinue any part of our services at any time without notice or liability.
3. Intellectual Property Rights
The website and its entire contents, features, and functionality (including but not limited to all information, text, images, logos, and design) are owned by Luminous Drives and are protected by UK and international copyright, trademark, and other intellectual property laws.
You are granted a limited license to access and use the website and to download or print a copy of any portion of the content to which you have properly gained access, solely for your personal, non-commercial use. You must not reproduce, distribute, modify, create derivative works of, publicly display, or use for any commercial purposes any content from this website without prior written consent from us.
4. User Accounts
When you create an account with us, you must provide accurate, complete, and current information. You are responsible for safeguarding the password and for all activities that occur under your account.
You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We will not be liable for any loss or damage arising from your failure to comply with this section.
We reserve the right to disable any user account at any time in our sole discretion for any or no reason, including if you have breached any provision of these Terms.
5. Bookings and Reservations
All bookings and reservations made through our website or services are subject to availability and confirmation.
You must provide accurate and complete information when making a booking, including valid identification and driver's license information when required for vehicle rentals.
Bookings are not confirmed until you receive a confirmation email or notification from us. We reserve the right to refuse or cancel any booking in our sole discretion.
6. Payment Terms
Payment terms vary depending on the services booked. Full details of payment requirements will be provided at the time of booking.
For vehicle rentals and tour packages, a deposit may be required at the time of booking, with the balance due prior to the service date.
All prices are quoted in British Pounds (GBP) and include applicable taxes unless otherwise stated.
We accept payment via major credit cards, bank transfers, and other payment methods specified at the time of booking.
7. Cancellation Policy
Our cancellation policy varies depending on the services booked:
- Cancellations made 30 days or more prior to the service date: full refund of any deposit paid, less a 10% administration fee.
- Cancellations made 15-29 days prior to the service date: 50% refund of any deposit paid.
- Cancellations made less than 15 days prior to the service date: no refund.
Different cancellation terms may apply for specific premium vehicles or special events, which will be communicated at the time of booking.
We strongly recommend purchasing travel insurance to cover any unforeseen circumstances that might prevent you from utilizing our services.
8. Prohibited Activities
You agree not to engage in any of the following prohibited activities:
- Using our services for any illegal purpose or in violation of any local, state, national, or international law
- Violating or circumventing the terms of any rental agreement or service contract
- Using vehicles for racing, speed testing, or driving instruction
- Driving under the influence of alcohol, drugs, or any substance that impairs your ability to drive safely
- Subletting or allowing any unauthorized person to drive a rented vehicle
- Attempting to damage, disable, overburden, or impair our servers or networks
- Using our services in any manner that could interfere with, disrupt, negatively affect, or inhibit other users from fully enjoying our services
9. Limitation of Liability
To the maximum extent permitted by law, in no event shall Luminous Drives, its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:
- Your access to or use of or inability to access or use our services
- Any conduct or content of any third party on our services
- Any content obtained from our services
- Unauthorized access, use, or alteration of your transmissions or content
Our liability is limited to the amount paid by you for the specific service in question.
10. Indemnification
You agree to defend, indemnify, and hold harmless Luminous Drives, its directors, employees, partners, agents, contractors, service providers, and affiliates from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of our services.
11. Term and Termination
These Terms shall remain in full force and effect while you use our services.
We may terminate or suspend your access to our services immediately, without prior notice or liability, for any reason whatsoever, including, without limitation, if you breach these Terms.
Upon termination, your right to use our services will immediately cease.
12. Modifications to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. It is your responsibility to check these Terms periodically for changes.
Your continued use of our services following the posting of any changes to these Terms constitutes acceptance of those changes.
13. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.
Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in England and Wales.
14. Contact Us
If you have any questions about these Terms, please contact us:
- By email: [email protected]
- By post: 15 Kensington High Street, London, W8 5NP, United Kingdom
- By phone: +44 20 7946 0521